kdwin Terms and Conditions

These terms and conditions ("Terms") apply to the use of the kdwin platform and all its services. By creating an account on kdwin or accessing the platform, you automatically agree to these Terms. Please read the entire document carefully. If you do not agree with any of the terms, please refrain from using kdwin.

1. General Provisions

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kdwin is an online gaming platform that provides casino games, sports betting, and other entertainment services to users in Bangladesh. These Terms form a legally binding agreement between kdwin and its users.

All services of kdwin are governed by these Terms. Our Privacy Policy and Responsible Gaming Policy are also considered an integral part of these Terms. kdwin reserves the right to amend these Terms at any time, and changes take effect as soon as they are published on the website.

1.1 Definitions

In this document, "we", "our", or "kdwin" refers to the kdwin platform and its operating entity. "User", "you", or "player" refers to any person registered on and/or using kdwin. "Account" refers to your personal profile on the platform.

2. Account Registration

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A valid account is required to access services on kdwin. You must provide accurate and up-to-date information at the time of registration. Providing false information may result in account closure.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, and contact information provided at registration must be truthful.
• kdwin may request identity documents or other supporting documents at any time for account verification purposes.
• Accounts may not be transferred to another person.

2.2 Identity Verification (KYC)

kdwin carries out a KYC (Know Your Customer) process to ensure account security and for large withdrawals. This process may require submission of a copy of a national identity card, passport, or other government-issued ID. Certain services may be restricted until KYC is completed.

3. Age Requirement and Eligibility

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Helping a minor register or allowing them to use an account is strictly prohibited. If kdwin finds evidence that an account holder is a minor, that account will be closed immediately and all balances may be forfeited.

4. Account Security

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It is your responsibility to ensure the security of your account. Use a strong password and change it regularly.

• Do not share your login credentials with anyone.
• Always log out after using a public computer.
• If you notice any suspicious activity, notify kdwin support immediately.
• You are responsible for all transactions made from your account.

kdwin will not be liable for any loss resulting from unauthorized access to your account, unless it is proven to have been caused entirely by kdwin.

5. Deposits and Withdrawals

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5.1 Deposits

The minimum deposit amount on kdwin is ৳300 (three hundred taka). We support the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposit amounts are generally credited to the account instantly. Please contact the support team for any deposit issues.

5.2 Withdrawals

The minimum withdrawal amount is ৳800 (eight hundred taka). Successful withdrawals are generally processed within 10 to 45 minutes.

• Account verification must be completed before making a withdrawal.
• Withdrawals may be restricted if the wagering requirements for a bonus have not been met.
• Withdrawals can only be made to a method registered in your own name.
• Additional verification may be required in cases of suspicious activity.

5.3 Failed Transactions

If a transaction fails due to a technical issue or an error on the part of the payment provider, kdwin will resolve the issue as quickly as possible. Please contact the support team with full transaction details in case of any problem.

6. Bonuses and Promotions

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6.1 General Bonus Terms

• Each bonus has its own terms, which will be communicated in detail at the time of the offer.
• The applicable wagering requirements must be met before bonus funds can be withdrawn.
• Attempting to claim bonuses using multiple accounts will result in the bonus being cancelled.
• kdwin reserves the right to modify or cancel any bonus offer at any time.
• Bonus offers must be used solely for genuine entertainment purposes.

6.2 VIP Program

kdwin's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are provided at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback

Advancement through VIP tiers depends on a player's overall activity and participation. The benefits and terms for each tier apply separately.

7. Game Rules

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All games offered on kdwin are operated in a fair and transparent manner. Each game has its own rules, which can be found in the game interface.

7.1 Game Results

• All game results are determined by Random Number Generator (RNG) technology.
• If a game is interrupted due to a technical error, the situation will be assessed in accordance with the rules.
• In matters of game results, kdwin's server logs will be considered the definitive evidence.

7.2 Bet Cancellation

Bets may be cancelled or reviewed under the following circumstances:

• If a technical error in the system is proven.
• If there is a clear violation of the game rules.
• If evidence of fraud or manipulation is found.

8. Prohibited Activities

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The following activities are strictly prohibited on the kdwin platform:

• Creating or operating multiple accounts.
• Creating an account with false or incorrect information.
• Manipulating the platform in order to claim bonus benefits.
• Placing automated bets using any software or bot.
• Collusion (conspiring with other players).
• Money laundering or conducting transactions involving illegal funds.
• Intentionally exploiting any bug or vulnerability in the platform.
• Harassing other users or engaging in fraudulent behavior.

Violating these prohibitions will result in immediate account closure and balances may be forfeited. Legal action may be taken in serious cases.

9. Account Closure

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9.1 Voluntary Closure

You may request to close your account at any time. Please contact the support team to do so. Withdraw your balance before closing your account.

9.2 Closure by kdwin

kdwin may close an account in the following circumstances:

• Violation of the Terms.
• If evidence of fraud or illegal activity is found.
• Refusal to complete KYC verification.
• Extended period of inactivity.
• At the direction of a regulatory authority.

10. Limitation of Liability

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The kdwin platform provides services on an "as is" basis. We are not liable for the following:

• Any loss caused by internet connection issues.
• Errors on the part of third-party payment providers.
• Account information being compromised due to the user's own negligence.
• Financial losses resulting from playing games.
• Service interruptions caused by unforeseen technical outages.

kdwin will not be liable for any indirect, incidental, or consequential damages. Our maximum liability is limited to the amount of your most recent deposit.

11. Privacy

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The protection of your personal information is very important to us. We keep your information secure using SSL encryption and modern security technology. Please read our Privacy Policy for more details.

We do not sell your information to third parties. However, we may be required to disclose information in response to lawful requests from regulatory authorities.

12. Responsible Gaming

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kdwin provides the following tools:

• The ability to set deposit limits.
• Self-exclusion option.
• Detailed history of account activity.
• Warning messages in case of limit violations.

Visit our Responsible Gaming page to learn more.

13. Amendment of Terms

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kdwin reserves the right to amend or update these terms and conditions at any time. Changes take effect as soon as they are published on the website. For significant changes, notice will be given via the registered email address or through the platform.

Continuing to use the platform after changes have been made means you agree to the revised terms and conditions. If you do not agree to the new terms, stop using the platform and request that your account be closed.

14. Contact

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If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat (in Bengali) — available after logging in to the platform.
• Email: [email protected]

We will try to get back to you as soon as possible. Our support team is available in Bengali 7 days a week, 24 hours a day.